PRIVACY POLICY

 

Your privacy is important and in accordance with the General Data Protection Regulation we are transparent in what data we collect about you and how we use it. This privacy policy explains who we are, what personal data we collect from you through our interactions with you, via service provisions and through our websites and landing pages. It explains how we use that data and why the law allows us to.

 

This privacy policy sets out how RoofMate uses and protects any information that you provide when using this website.

1. Data we collect

 

We may collect and process the following data:

 

Information about you, such as your name, address, contact number, your business name, telephone number, email addresses and call recordings. Calls to the numbers on this page and associated pages will be recorded; you will be made aware of this prior to the call being connected to us. If you do not wish for a call to be recorded you must terminate the call.

 

Correspondence Information provided when filling in forms on our landing page and via telephone conversations with us. This includes information:

• provided at the time of interacting with our landing page or requesting services;

• if you contact us, we may keep a record of that correspondence in order to meet our contractual and legal obligations;

• details of your visits to our landing page and emails received including, but not limited to, traffic data, location data, weblogs and other communication data; and

• information may be collected using tags, scripts and other code implemented on such properties, and (b) information contained in communications between you and us.

Cookies and similar technologies: We may track your use of our landing page through cookies and other similar technologies so that we can provide important features and functionality on our landing page, monitor its usage, and provide you with a more personalised experienced. Please continue reading for more information.

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2. How we use personal information

 

We process personal information in the provision of our services and for business-related purposes. We use information held about you in the following ways:

 

Information you give to us, we will use this information to:

• carry out our obligations arising from any contracts or service agreements entered into between you and us and to provide you with the information, products and services that you request from us;

• provide you with information about other goods and services we offer that are similar to those that you have enquired about;

• ensure that content from our landing page and services is presented in the most effective manner for you and for your computer;

• respond to enquiries, complaints and disputes; and

• listen back to call recordings to ensure the accuracy of your contact details, arranged appointments and services requested as well as for training and monitoring purposes.

Information we collect about you, we will use this information to:

• administer our landing page and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• track your usage of our landing page, communications, products and services;

• control quality and to conduct internal training. Monitoring and or recording of your communications including recording of calls, emails, text messages etc. may take place in accordance with UK law, and in particular for business purposes to ensure effective systems operation and in order to prevent or detect crime;

• conduct market research and analytics. We may analyse your personal data (potentially in combination with personal data relating to other customers) to better understand our customer base;

• allow you to participate in interactive features of our service, when you choose to do so;

• keep our landing page safe and secure.

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3. Legal grounds for processing

 

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. The grounds that we rely on to process your information are as follows:

 

Necessary for the performance of contract

 

We will process your contact details, call recording details and information about you or any business you represent for the performance of the contract between you and us. In particular, we rely on this legal ground to:

• provide you with the products and services you have enquired about or requested;

• communicate with you about the products and services that we provide to you or the business you represent, including to let you know about major changes to those products and services;

• confirm your identity and verify the information you provide;

• request payment; and

• provide and improve customer service and support.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations including to detect, investigate and prevent fraud.

 

Legitimate business interests or those of a third party

 

If your interests, rights and freedoms are not overridden by our legitimate interests (which on balance, we consider to be true) then we may collect and use your data to:

• provide you with products and services that are as useful and beneficial to you or the business you represent as possible, including by personalising our contact with you (using automated decision-making and profiling techniques) and making sure we tell you about all the offers that are relevant to you request or enquiry;

• better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);

• develop and improve our Landing Pages to enhance your experience;

• train our staff and clients so that we can provide you with a better customer service;

• respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and

• ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

 

Consent

 

In certain circumstances, we may process your personal data after obtaining your consent to do so for the purposes of:

• sending you marketing communications about our products and services;

• conducting marketing research.

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4. Who we share personal information with and where they store it

 

We may provide your personal data to:

• our suppliers, services providers and sub-contractors including other companies in our group, who perform certain business services for us and act as “processors” of your personal data;

• advertising networks that require the data to select and serve relevant adverts to you and others;

• analytics and search engine providers that assist us in the improvement and optimisation of our landing pages; and

• where applicable, to debt collection agencies for the purpose of collecting any monies due to us arising from a contract with you.

In addition, we may disclose your personal data:

• if we are under a duty to disclose or share your personal data in order to comply with any legal or compliance obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection; and

• to successors in title or replacement operators of all or part of our business.

We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. The data that we collect from you may be transferred to, and stored at, processed at a destination outside the European Economic Area (“EEA”). The areas in which these recipients are located will vary from time to time, but may include the United States, and other countries where we may, from time to time, use contractors. When we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in the UK, we take measures to provide an appropriate level of data protection. In other words, your rights and protections remain with your data. For example, we ensure that our suppliers and contractors comply with UK and EU data protection laws and use contractual clauses and other measures designed to ensure that the recipients of your personal information protect it.

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5. How we secure your personal information

 

We take data security seriously, and we use appropriate technologies and procedures to protect personal information. Our data protection policies and procedures and practices are in line with widely used European standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.

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6. How long we keep your personal information for

 

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. This time period will vary between different types of data.

 

When determining the relevant retention periods, we take into account the following factors among others:

• legal obligation(s) under applicable law to retain data for a certain period of time;

• statute of limitations under applicable law;

• potential or actual disputes; and

• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

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7. Your rights

 

You have the right to:

1. Be informed about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

2. Request to see the personal data we hold about you. This includes the right to obtain a confirmation as to whether or not we process any of your personal data.

3. Have your personal data corrected if it is inaccurate or incomplete.

4. In certain circumstances you may have the right to be forgotten (i.e. to have your personally identifiable data deleted). In many cases we would recommend that we remove or restrict you from future communications, rather than delete your data.

5. In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage. We can still keep your data but may not use it further.

6. Request that we do not process your personal data for direct marketing and that we will keep your contact details to ensure that no further contact is made.

7. Object to our processing of your personal data if we are relying on legitimate interest as the lawful ground for processing; and

8. In some cases the right to withdraw consent for processing (for example for direct marketing).

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8. Third party links

 

Our landing page may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for information collected by these third parties. Please check these policies before you submit any personal data to or use these websites.

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9. Cookies

 

Our landing page uses cookies to distinguish you from other users of our landing page. This helps us to provide you with a good experience when you browse our landing page and also allows us to improve our landing page. Cookies are used to store and manage user preferences, gather analytical and usage data, serve interactive content, deliver targeted advertising, for example.

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10. What are cookies?

 

A cookie is a small data file that is placed onto your computer or mobile device to automatically collect information about how a landing page, website or application is used; they help remember who you are and information about your visit. Cookies can help to display the information on a website or landing page in a way that matches your interests.

 

Cookies are widely used by online service providers to help the interaction between users and websites, landing pages and applications. Cookies set by the website owner are called “first party cookies”. Cookies set by parties other than the website, landing page and/or application owner are called “third party cookies”.

 

Third party cookies enable third party features or functionality to be provided on or through the website or landing page (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer or device when it visits the website in question and also when it visits certain other websites, landing pages and/or applications.

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11. Why we use cookies

 

We and our partners use cookies for several reasons. We assign cookies to one of two categories, depending on their function and intended purpose: essential and non-essential cookies.

 

In order for our site to operate and to save essential user preferences, some cookies are required; we refer to these as “essential” cookies.

 

We and our partners also use “non-essential” cookies to improve the experience on our Landing Page and other external properties. We also track the interests and preferences of our users to make ads more useful as they browse the internet, otherwise known as ad personalisation.

 

By browsing our site, you are agreeing to our use of essential cookies. You may opt out of non-essential cookies by changing your preferences at any time using the "Cookies" link in the footer of this Landing Page.

 

All cookies and their functions are described in more detail below.

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12. Cookies we use

 

Us and our partners use the following cookies:

CookieDescriptionDurationType

PHPSESSIDThis cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.SessionEssential:
Functional

CONSENTThis cookie is used to store cookie consent preferences for Google products. For more information visit Google.com.16.5 YearsEssential:
Functional

_gcl_awThis cookie is used by Google Ads to store ad click information (only if remarketing cookies are enabled), generate unique IDs for visitors to remember preferences and track and gather statistics and conversion rates throughout our website. For more information visit Google.com.3 MonthsNon-Essential:
Analytical, Marketing

_gcl_auThis cookie is used by Google AdSense for experimenting with advertisement efficiency across websites using their services. For more information visit Google.com.3 MonthsNon-Essential:
Analytical, Marketing

NIDThis cookie is used by Google to provide ad delivery, retargeting and to store user preferences. For more information visit Google.com.6 MonthsNon-Essential:
Analytical, Marketing

ISIDThis is a security cookie used by Google to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorised access. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

HSIDThis is a security cookie used by Google to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorised access. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

SAPISIDThis cookie is used by Google to collect visitor information for videos hosted by YouTube. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

APISIDThis cookie is used by Google to personalise ads on websites based on recent searches and interactions. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

__Secure-3PSIDThis cookie is used by Google to build a profile of website visitor interests to show relevant and personalised ads through retargeting. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

SIDThis is a security cookie used by Google to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorised access. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

__Secure-1PAPISIDThis cookie is used by Google to build a profile of website visitor interests to show relevant and personalised ads through retargeting. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

__Secure-3PAPISIDThis cookie is used by Google to build a profile of website visitor interests to show relevant and personalised ads through retargeting. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

SSIDThis cookie is used by Google to collect visitor information for videos hosted by YouTube on maps and is integrated with Google Maps. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

__Secure-1PSIDThis cookie is used by Google to build a profile of website visitor interests to show relevant and personalised ads through retargeting. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

SIDCCThis is a security cookie used by Google to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorised access. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

__Secure-3PSIDCCThis cookie is used by Google to build a profile of website visitor interests to show relevant and personalised ads through retargeting. For more information visit Google.com.2 YearsNon-Essential:
Analytical, Marketing

SEARCH_SAMESITEThis cookie is used by Google to prevent your browser from sending cross-site requests. For more information visit Google.com.6 MonthsNon-Essential:
Analytical, Marketing

1P_JARThis cookie is used by Google to show custom ads on Google sites based on recent searches and previous interactions. For more information visit Google.com.1 MonthNon-Essential:
Analytical, Marketing

While we have made every attempt to list all cookies, this list is not exhaustive. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may serve cookies on your computer or mobile device to serve advertising through our site. These companies may use information about your visits to this landing page and other websites in order to provide relevant advertisements about goods and services that you may be interested in. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

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13. How can I control cookies?

 

You can manage and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this Landing Page.

 

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with a browser window open, click the Apple menu and select 'About'.

 

Browser manufacturers provide help pages relating to cookie management in their products. Here are some of the more popular browsers (Please note that we are not responsible for the content of external websites):

 

Google Chrome

Internet Explorer

Microsoft Edge

Mozilla Firefox

Safari (Desktop)

Safari (Mobile)

Android Browser

Opera

Opera Mobile

 

For other browsers, please consult the documentation that your browser manufacturer provides.

 

Further resources

 

If you want to know more about cookies, here are some useful resources that provide detailed information about types of cookies and how you can manage them:

 

www.aboutcookies.org

www.allaboutcookies.org

www.youronlinechoices.eu

www.cookielaw.org

ec.europa.eu

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14. How you can contact us

 

If you wish to talk to us about any of the above please contact the Data Protection Officer, RoofMate on the number listed on this page or via email by completing the contact form on this page.

 

We may ask you for proof of your identity so that we can check that any information we disclose is only provided to the authorised party.

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15. Changes to this Privacy Policy

 

This policy may be updated from time to time.

 

Any changes we make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

 

Last updated April 2022

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Terms of Use

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS LANDING PAGE (SITE)

 

These terms tell you the rules for using this webpage (our Landing Page).

1. Who we are and how to contact us

 

This is a site operated by RoofMate ('We').

 

Contact us using the number listed on this Landing Page or via email by completing the contact form on this Landing Page.

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2. By using our site you accept these terms

 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

 

If you do not agree to these terms, you must not use our Landing Page.

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3. There are other terms that may apply to you

 

These terms of use refer to the following additional terms, which also apply to your use of our Landing page:

• Our Privacy Policy on this Landing Page, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Landing Page, you consent to such processing and you warrant that all data provided by you is accurate.

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4. We may make changes to our site

 

We may update and change our Landing Page from time to time to reflect changes to our business priorities.

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5. We may suspend or withdraw our site

 

We do not guarantee that our Landing Page, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Landing Page for business and operational reasons.

 

You are also responsible for ensuring that all persons who access our Landing Page through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

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6. How you may use material on our site

 

We, our partners or suppliers are the owner or the licensee of all intellectual property rights in our Landing Page, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our Landing Page will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

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7. Do not rely on information on this site

 

The content on our Landing Page is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Landing Page.

 

Although we make reasonable efforts to update the information on our Landing Page, we make no representations, warranties or guarantees, whether express or implied, that the content on our Landing Page is accurate, complete or up to date.

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8. We are not responsible for websites we link to

 

Where our Landing Page contains links to other webpages and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

 

We have no control over the contents of those sites or resources.

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9. User-generated content is not approved by us

 

This Landing Page may, from time to time, include information and materials uploaded by other users of the Landing Page. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

 

If you wish to complain about information and materials uploaded by other users please contact us using the number listed on this Landing Page or via email by completing the contact form on this Landing Page.

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10. Our responsibility for loss or damage suffered by you

 

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you relating to this Landing Page where it would be unlawful to do so. This includes liability arising from this Landing Page for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

• Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any services and products to you from us.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Landing Page or any content on it.

• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our Landing Page; or

• use of or reliance on any content displayed on our Landing Page

• In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; or

• any indirect or consequential loss or damage.

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11. Viruses

 

We are not responsible for viruses and you must not introduce them .We do not guarantee that our Landing Page will be secure or free from bugs or viruses.

 

You are responsible for configuring your information technology, computer programmes and platform to access our Landing Page. You should use your own virus protection software.

 

You must not misuse our Landing Page by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Landing Page, the server on which our Landing Page is stored or any server, computer or database connected to our Landing Page. You must not attack our Landing Page via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Landing Page will cease immediately.

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12. Rules about linking to our site

 

You may not link to our Landing Page. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

You must not establish a link to our Landing Page or in any website of ours that is not owned by you.

 

Our Landing Page must not be framed on any other site, nor may you create a link to any part of our Landing Page.

 

If you wish to link to or make any use of content on our Landing Page contact us using the number listed on this Landing Page or via email by completing the contact form on this Landing Page.

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13. Prohibited Uses

 

You may use our Landing Page only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.

• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree

• Not to reproduce, duplicate, copy or re-sell any part of our Landing Page in contravention of the provision of these terms of use.

• Not to access without authority, interfere with, damage or disrupt:

• any part of our Landing Page;

• any equipment or network on which our Landing Page is stored;

• any software used in the provision of our Landing Page; or

• any equipment or network or software owned or used by any third party.

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14. Suspension and termination

 

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Landing Page. When a breach of this policy has occurred, we may take such action as we deem appropriate.

 

Failure to comply with this policy constitutes a material breach of the these terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our Landing Page.

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our Landing Page.

• Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

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15. Legal jurisdiction

 

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

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16. Changes

 

We may revise this policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this policy may also be superseded by provisions or notices published elsewhere on our Landing Page.

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